FAQ

1. Who are we?

JerseyGuide365 is a global football jersey store dedicated to football fans and jersey collectors worldwide.

2. Where do you ship from?

We work with multiple international fulfillment partners to optimize delivery speed based on customer location.

3. Do you ship worldwide?

Yes. We deliver to most countries worldwide.

4. What payment methods do you accept?

We accept major credit cards including:

• Visa
• Mastercard
• American Express
• Discover

5. Is my payment secure?

Yes. All transactions are protected using SSL encryption technology.

6. How can I track my order?

Tracking details will be emailed once your order ships.

7. How long does delivery take?

Most orders arrive within 7–20 working days depending on destination.

8. Can I return my order?

Yes. We offer a 30-day return policy for eligible items.

9. Can personalized jerseys be returned?

Customized items cannot be returned unless there is a manufacturing error or incorrect customization caused by us.

10. How do I contact customer service?

Please contact:

[email protected]

Support Hours:
Monday – Saturday
9:00 AM – 7:00 PM (GMT+8)

11. Do you offer bulk discounts?

Yes. Please contact us for team orders or bulk purchase inquiries.

12. Can I cancel or modify my order?

Orders can only be modified before processing begins. Please contact us immediately after placing your order.

13. What sizes do you offer?

We offer Adult and Youth sizes across most products. Please refer to our size chart before ordering.

14. What if my item arrives damaged?

Please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund if applicable.